Welcome to Our Delivery Services
At Bergfreunde Shop, we understand that waiting for your new favorite pair of shoes can feel like an eternity. That’s why we’ve designed a delivery process that’s as smooth, reliable, and customer-focused as our footwear. Whether you’re ordering rugged boots for your next adventure, stylish block heels for a night out, or comfortable sneakers for everyday wear, we ensure your shoes reach you quickly and safely, no matter where you are in the world.
Quick Summary: Orders are processed in 1-2 days, with two shipping options to fit your needs. We ship globally (excluding Asia and some remote areas) using trusted carriers like DHL, FedEx, and EMS.
Our Shipping Options
1. Standard Shipping
Carrier: DHL or FedEx
Cost: $12.95 (flat rate)
Delivery Time: 10-15 days after dispatch
Ideal for when you need your shoes a little faster, our Standard Shipping option offers a balance of speed and affordability. With reliable tracking and secure handling, you can rest assured your order is in good hands. Perfect for those last-minute gift ideas or when you’re eager to step into your new boots!
2. Free Shipping
Carrier: EMS
Cost: Free on orders over $50
Delivery Time: 15-25 days after dispatch
Love a good deal? So do we! Our Free Shipping option makes it easy to outfit your entire family—from boys’ character shoes to women’s booties—without extra costs. While it may take a bit longer, this budget-friendly choice ensures you get your quality footwear without compromising on value. It’s our way of saying thank you for choosing Bergfreunde Shop.
What to Expect After You Order
Once you’ve placed your order and selected your preferred payment method (Visa, MasterCard, JCB, or PayPal), here’s how we handle things:
- Order Processing: We take 1-2 days to carefully prepare your shoes, ensuring they meet our high standards for quality and packaging.
- Dispatch: Your order is shipped from our facility in the US, and you’ll receive a confirmation email with tracking details so you can follow its journey.
- Delivery: Depending on your chosen shipping method, your shoes will arrive within the estimated timeframe. We work with global carriers to minimize delays and provide a seamless experience.
Our Commitment to You
As a brand built on trust and value, we pride ourselves on transparency and reliability. While we ship to most regions worldwide (excluding Asia and select remote areas due to logistics), we strive to make every delivery as efficient as possible. If you have any questions about shipping to your location, don’t hesitate to reach out to our friendly team at [email protected].
Happy Feet Guarantee: If your shoes don’t fit or aren’t quite right, you have 15 days from receipt to initiate a return. We want you to love every step in your Bergfreunde footwear!
Thank you for trusting Bergfreunde Shop for your footwear needs. We’re here to ensure your shopping experience is as comfortable and stylish as the shoes you’ll wear. Step into convenience with our delivery services—because great shoes deserve a great journey to your doorstep.