About Our Products
What types of shoes do you offer?
We specialize in a wide variety of footwear including:
- Boots (Booties, Ankle Boots, and Boots under $50)
- Casual Shoes and Athletic & Sneakers
- Block Heels and Cap Toe styles
- Character Shoes for boys
- Animal Print designs
- And much more!
Do you offer any special promotions?
Yes! We frequently run BOGO Free (Buy One Get One Free) promotions and offer free shipping on orders over $50. Keep an eye on our menu for current deals.
What is your price range for boots?
We’re proud to offer affordable options including “Boots Under $50” alongside our premium collections, ensuring there’s something for every budget.
Ordering & Payment
What payment methods do you accept?
We accept the following payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
How secure is my payment information?
We take your security seriously. All payments are processed through encrypted, secure channels. We never store your complete payment details on our servers.
Can I modify my order after placing it?
Orders are processed quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to make changes, and we’ll do our best to accommodate your request before shipment.
Shipping & Delivery
Where do you ship?
We ship globally to most regions worldwide! However, we currently cannot ship to Asia and some remote areas due to logistical constraints.
What are your shipping options and costs?
We offer two convenient shipping options:
Standard Shipping
• Cost: $12.95 (flat rate)
• Carriers: DHL or FedEx
• Delivery: 10-15 days after dispatch
• Perfect when you need your shoes a little faster
• Cost: $12.95 (flat rate)
• Carriers: DHL or FedEx
• Delivery: 10-15 days after dispatch
• Perfect when you need your shoes a little faster
Free Shipping
• Cost: Free on orders over $50
• Carrier: EMS
• Delivery: 15-25 days after dispatch
• Great for budget-conscious shoppers
• Cost: Free on orders over $50
• Carrier: EMS
• Delivery: 15-25 days after dispatch
• Great for budget-conscious shoppers
How long does order processing take?
We take 1-2 days to carefully prepare your order, ensuring your shoes meet our high quality standards before dispatch.
Will I receive tracking information?
Absolutely! Once your order ships from our US facility, you’ll receive a confirmation email with tracking details so you can follow your shoes’ journey to your doorstep.
Returns & Exchanges
What is your return policy?
We want you to love every step in your Bergfreunde footwear! Our “Happy Feet Guarantee” gives you 15 days from receipt to initiate a return if your shoes don’t fit or aren’t quite right.
How do I initiate a return?
Please contact our friendly team at [email protected] within 15 days of receiving your order. We’ll guide you through the simple return process.
Are return shipping costs covered?
For details about return shipping costs and procedures, please contact our customer service team. We’re committed to making the process as smooth as possible.
Contact & Support
How can I contact customer service?
Our dedicated team is here to help! Reach us at:
Email: [email protected]
We typically respond within 24 hours.
Email: [email protected]
We typically respond within 24 hours.
Where is Bergfreunde Shop located?
We’re based in:
1543 Hayhurst Lane, NATCHEZ, US 71456
1543 Hayhurst Lane, NATCHEZ, US 71456
Do you have a physical store?
Currently, we operate exclusively online through womenbootssale.com, allowing us to offer better prices and a wider selection directly to your doorstep.
Still have questions? We’re here to help! Contact our friendly team at [email protected] and we’ll be happy to assist you. Thank you for choosing Bergfreunde Shop – where great shoes and great service meet!