🚚 Shipping Information
At Bergfreunde Shop, we’re committed to getting your affordable footwear to you quickly and efficiently. Here’s what you need to know about our shipping process:
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation.
Shipping Methods & Delivery Times
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Free Shipping – Orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
📦 Returns & Exchanges
We want you to love your Bergfreunde footwear! If you’re not completely satisfied, here’s our straightforward return process.
Return & Exchange Period
You have 15 days from the delivery date to request a return or exchange for eligible items.
Conditions for Returns & Exchanges
- Items must be unworn and in original condition
- All original packaging and tags must be included
- Proof of purchase is required
- Items must be in resalable condition
⚠️ Non-Returnable Items
Based on our product categories and promotions, the following items cannot be returned or exchanged:
- BOGO Free items (unless the entire promotional set is returned)
- Final sale items from clearance or special promotions
- Personalized or custom Character Shoes
- Items that show signs of wear or damage not present at delivery
Return & Exchange Process
Step 1: Submit Your Request
Contact us within 15 days of delivery using the template below and send to [email protected]
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Bergfreunde Shop Customer Service,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Order Date]
Items to Return/Exchange: [Product Names and Sizes]
Reason for Return/Exchange: [Please specify reason]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [specify product and size]
[ ] Store credit
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Step 2: Wait for Approval
We’ll respond within 24 hours with a return authorization and shipping instructions.
Step 3: Ship Your Return
Package the items securely with all original tags and packaging. Include a copy of your order confirmation or return authorization.
Step 4: Processing
Once we receive your return, we’ll process it within 3-5 business days.
💳 Refund Information
Refund Timeline
- Credit Card/PayPal Refunds: 5-10 business days after we process your return
- Original Shipping Costs: Non-refundable unless the return is due to our error
- Return Shipping: Customer’s responsibility unless the item is defective or incorrect
Refund Method
Refunds will be issued to your original payment method. We accept:
- Visa
- MasterCard
- JCB cards
- PayPal accounts
Exchange Process
For exchanges to a different size or style:
- We’ll ship the new item once we receive your return
- No additional shipping charges for size exchanges
- Price differences will be refunded or charged accordingly
📞 Need Help?
Our customer service team is here to assist you with any questions about shipping or returns.
Email: [email protected]
Address: 1543 Hayhurst Lane, NATCHEZ, US 71456
Response Time: Typically within 24 hours
Our Commitment: We’re dedicated to making your entire shopping experience with Bergfreunde Shop enjoyable and hassle-free, from finding the perfect pair of boots under $50 to our straightforward returns process. Thank you for choosing us for your affordable footwear needs!